wisnuPrivacy Policy

This page describes what we collect when you use wisnu and how we keep that data protected. We at wisnu understand that your privacy matters. When you open an account, deposit via DANA or e-wallet, or play live-dealer games on our platform, we gather information necessary to deliver our service, comply with law, and prevent fraud.

Our privacy approach is simple: we collect only what we need, store it securely, and share it only with processors and partners required to run wisnu. We do not sell your data to marketers or data brokers. Your account information stays confidential except where law compels disclosure.

Read this policy to understand which data we collect, who accesses it, how long we keep it, and what rights you have.

What Data We Collect on wisnu

We at wisnu collect data in three categories: account information, transaction data, and activity logs.

When you sign up for wisnu, we collect your full name, date of birth, email address, phone number, and residential address. We require this to verify your identity and comply with anti-money-laundering standards. If you later request a large withdrawal or our risk system flags your account, we may ask for government-issued ID, passport, or utility bill to confirm your address.

When you deposit or withdraw funds on wisnu, we record the payment method, amount, timestamp, and status. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, e-wallet, we collect confirmation codes and transaction IDs from the payment processor. We do not store your full payment credentials (e.g., wallet passwords or bank login details)—those remain encrypted by your payment provider.

  • Account data: name, date of birth, email, phone, address, ID documents (if requested)
  • Transaction data: deposits, withdrawals, payment methods, amounts, timestamps
  • Activity logs: wagers placed, games played, odds viewed, session timestamps, IP address, device type
  • Communication data: messages sent to support, account updates, marketing emails (if opted in)

Device and connection information

We collect your IP address, device type, operating system, and app version when you use wisnu. This helps us prevent fraud, troubleshoot technical issues, and detect unauthorized access to your account.

How We Use Your Data

We at wisnu use your data for six main purposes: account management, fraud prevention, payment processing, legal compliance, customer support, and service improvement.

Your account data enables us to store your preferences, track your balance, and process deposits and withdrawals. Transaction data is used to reconcile payments with mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet). Activity logs help us detect collusion, bonus abuse, and account takeover attempts. We analyze aggregated, anonymized activity data to improve wisnu's performance and user experience.

Account management
We use your name, email, and phone to create your account, send login links, and recover your password.
Payment processing
We share transaction data with mobile banking, local payment, online payment, e-wallet, mobile banking, and bank processors to complete your deposit and withdrawal requests.
Fraud prevention
We analyze your login patterns, device changes, and betting behavior to detect unauthorized access and suspicious activity on wisnu.
Legal compliance
We retain account and transaction data to comply with financial regulation, tax law, and anti-money-laundering requirements in our operating jurisdictions.

Who Has Access to Your Data

We at wisnu restrict access to your data to essential personnel only. Our internal teams (account management, support, compliance) can view your data as needed to serve you. We do not grant third parties access to your personal information except in the following cases:

  • Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment receive transaction data to process deposits and withdrawals.
  • Compliance partners: We share account information with our compliance team and external auditors to meet regulatory requirements.
  • Law enforcement: We may disclose data to government agencies or courts if required by valid legal process (warrant, subpoena).
  • Third-party service providers: We use cloud hosting, email delivery, and analytics services; these providers access data only to deliver their services and cannot use it for their own purposes.

Data Storage and Retention

We at wisnu store your data on encrypted servers in multiple geographic regions. Our servers may sit outside your jurisdiction; by using wisnu, you consent to this cross-border storage. We apply industry-standard encryption, firewalls, and access controls to protect your information.

We retain account information as long as your wisnu account is active. After you close your account, we keep transaction records for up to 7 years to comply with financial and tax regulations. Activity logs are typically deleted after 12 months unless they are relevant to an investigation or legal matter. We delete support chat transcripts after 2 years unless you request their deletion sooner.

Cookies and Tracking

Our wisnu platform uses cookies to store your session token, remember your language preference, and track your browsing behavior within our site. Cookies help us improve performance and detect fraud. We do not use cookies to track you across external websites.

You can disable cookies in your browser settings, but doing so may limit wisnu's functionality. We do not respond to "do not track" browser signals because we need to track activity within wisnu to deliver security and comply with regulations.

Your Rights and Our Commitments

We at wisnu respect your privacy rights. In many jurisdictions (including regions where you may access wisnu from Jakarta, Surabaya, Bandung, Medan, or Semarang), you have the right to access your personal data, request corrections, and ask for deletion. To exercise these rights, contact our support team with your request.

We commit to responding to data-access requests within 30 days. If you request deletion of your account and associated data, we will comply except where legal requirements (tax law, financial regulation, fraud investigation) require us to retain records. We will inform you if we cannot delete data and explain why.

Your data rights on wisnu
  • Access all personal data we hold about you
  • Request corrections if your data is inaccurate
  • Request deletion unless legal obligations require retention
  • Receive a copy of your data in a portable format
Limitations on our commitment
  • We cannot delete transaction records required by law (7+ years)
  • We may retain fraud investigation data beyond standard periods
  • Data may be copied during backup processes and take time to delete

Changes and Contact

We at wisnu may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or a prominent notice on wisnu. Your continued use of our platform after such notice constitutes acceptance of the updated policy.

If you have questions about our privacy practices, data subject rights, or how we handle your information on wisnu, contact our support team. Our team is available in English and Indonesian. We will respond to privacy inquiries within 30 days. For urgent concerns related to data breaches or unauthorized access, contact support immediately so we can investigate and take corrective action.

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